Frequently asked questions (FAQ)

General FAQ

Is your online checkout secure?

In a nutshell you have nothing to worry about. We use SSL certification on our websites which is similar to those used by banks. You will notice our website starts with a https: vs the ordinary http: . This means all communications between your browser and our website are encrypted. We also use PayPal as our payment gateway which is a well trusted payment gateway. One of the benefits of PayPal is the customer gets buyer protection against fraud.

What is your return policy?

All products sold on Uberdoco come with a 60 day money back guarantee except for those that come from sellers outside of the USA. So you don’t have worry when you shop at Uberdoco.com. Please refer to the Returns page for more details.

I'm unhappy about something! What can I do?

Email us at support@uberdoco.com or message us on Facebook https://www.facebook.com/uberdoco

We typically answer within the hour unless we have a busy day that can take up to 12 hours. Tell us what is wrong with your order. We want the best for our customers and wouldn't want you to be unhappy. Talk to us, and we can probably make it better and make sure it doesn't happen again, or explain a misunderstanding. We will do our best to make sure you leave us happy.

I'm really happy about something! What do I do?

Email us at support@uberdoco.com or message us on Facebook https://www.facebook.com/uberdoco

We typically answer within the hour unless we have a busy day that can take up to 12 hours. Tell us what is wrong with your order. We want the best for our customers and wouldn't want you to be unhappy. Talk to us, and we can probably make it better and make sure it doesn't happen again, or explain a misunderstanding. We will do our best to make sure you leave us happy.

UltraScope

How do I use an UltraScope or MaxiScope stethoscope?

Binaurals should point toward your nose and eartips should seat fully and comfortably into your ear canal opening. Hold scope head between your thumb and middle finger. Apply (or release)pressure using index finger of the same hand. Use LIGHT pressure to start. Pressing too hard will block sound.

What is the difference between lung vs. heart noises with an UltraScope?
  • To hear HEART sounds (low frequencies) start with very LIGHT pressure.
  • To hear LUNG sounds (high frequencies) apply FIRMER pressure.
  • Use MEDIUM pressure for taking blood pressure readings.

In noisy environments, you can cup your hand over the headpiece. Be careful not to press too firmly, as too much pressure can block out all noise.

I can't seem to hear any sounds?

Remember: Pressing too hard will block out all sound!

Check to see if eartips are placed properly in the ear canal?

The eartips should pointed slightly away from your body or try using them in the other direction. Is the fit better?

Do the metal binaurals feel twisted in your ears?

Hold both the binaurals/eartips in your hands, pointed away from your body, gently push them away from you to align, using equal pressure. Is the fit better?

When you tap on the diaphragm, does it make a drum sound?

If not, your diaphragm is loose. Tighten by holding head and turning Retaining Ring clockwise.

Are the diaphragm and retaining ring still attached to the head of your scope?

If not, contact us for replacement parts.

Are you in a noisy environment?

Place entire palm over headpiece and apply the correct pressure using the palm of your hand.

Is pressure too light, allowing ambient noise to come in under the head?

Tap on the diaphragm lightly with your fingers, can you hear a drum like sound? If not, your diaphragm may be loose. Hold the head and turn the retaining ring clockwise to tighten it.

Also see Ultrascope stethoscope user manual.

How do I clean and maintain my UltraScope or MaxiScope?

See our Cleaning and maintenance Guide.

  • Use an alcohol wipe to clean the head, eartips, diaphragm, and retaining ring only. Please DO NOT soak any part of your stethoscope in liquid.
  • A cloth dampened with water and antibacterial soap can be used to clean any part of your UltraScope. Wipe well with a damp cloth until all soap is removed. Dry completely.
  • The tubing can be “shined” with a cloth sprayed with non-solvent or non-petroleum distillate polish such as Pledge®.
  • UltraScope can be sterilized in any low temperature gas sterilization such as Anprolene® by Andersen Products.
  • Do you see threads where your ear tip is missing? If yes, place a tiny drop of super-glue on the threads. Screw on your 2 part metal and soft PVC eartip and dry 10 minutes prior to use.

Please Note: Normal usage may loosen the retaining ring. Check your scope before use. Occasional tightening of retaining ring may be required.

I think my stethoscope is broken, can I get it replaced?

Most repairs are covered under our Lifetime Warranty. Please contact us at support@uberdoco.com to order replacement Eartips, Diaphragm and Retaining Rings and Tubing. Do you see threads where your ear tip is missing? If yes, place a tiny drop of super-glue on the threads. Screw on your 2 part metal and soft PVC ear tip and dry 10 minutes prior to use. For other repairs, please visit Ultrascope Repairs & Replacement Procedure for more information on how to initiate your repair.

What is your Return policy?

How heavy are the UltraScope and MaxiScope stethoscopes?

The Ultrascope models weight about 0.17kg.

Why does the image on my UltraScope look slightly different from what I saw online?

This is because all of our designs are individually hand painted. This means that there are going to be some variations and it may not look exactly the same as the image you see online.

Which head size do I need for my stethoscope?

We recommend Adult size head for patients 45 lbs (20 kg) and up. Pediatric size head for patients 5 lbs - 45 lbs (2 kg - 20 kg). A pediatric nurse explained, "Using the adult size UltraScope on a small pediatric patient is too risky. Good lung sounds could migrate over to the bad lung, thus being misinterpreted." It's up to each practitioner to make this decision based on our recommendations and their judgement. It is always best to use the correct size head for patient's size and weight.

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