Ultrascope Repairs & Replacement Procedure
All UltraScope and MaxiScope stethoscope parts are covered under our Lifetime Warranty. All parts can be ordered at uberdoco online or by calling Ultrascope Customer Service directly at 800.677.2673 Monday - Friday, 8:00am - 5:00pm EST. Eartips, diaphragms and retaining rings are replaced for free. Defective tubing will be replaced for a shipping and handling fee only.
Replacing Eartips (Screw On)
- Can you see threads where your eartip was?
Put a drop of superglue on the threads before screwing on your replacement. Let dry 15 minutes before using.
- If the inner metal piece (often described as a "tiny mushroom") of your eartip has remained glued to the tip of the binaural, get one of your spare eartips. Pinch and pull the rubber off the metal piece and push the new eartip over the metal piece.
Normal usage may loosen the diaphragm, retaining ring and eartips. Check your scope occasionally and tighten these parts as necessary.
Any other eartip questions? Call UltraScope Customer Service at 800.677.2673, Monday - Friday, 8:00am - 5:00pm.
If UltraScope determines a return for repair is needed, please include the following in your package:
- Reference Number (if provided)
- Return Shipping Address
- Phone Number
- Return Shipping & Handling (check or money order)
Mail your shipment to:
2401-C Distribution Street
Charlotte, NC 28203
If you would like to return or exchange your purchase, please see our return policy.